Returns & Refunds

At Elora (Elora Paris), we strive to provide accurate product descriptions and clear images to help you make informed purchasing decisions. Due to the nature of our products, we follow a strict no-returns policy.

No Returns or Refunds

• Once an order is placed and confirmed, it cannot be cancelled or returned.

• Refunds are not applicable under any circumstances.

• Exchanges are allowed only in exceptional cases where the product delivered is defective or damaged. No monetary refunds will be issued.

Damaged or Defective Items

If you receive a damaged or defective product, please follow the steps below:

• Contact us at eloraparisin@gmail.com within 48 hours of receiving the product.

• Share your order details along with clear photographic or video evidence of the issue.

• Our team will review the request and guide you on the next steps, which may include a replacement or store credit, at our discretion.

Please note that failure to report the issue within the specified timeframe may result in the request being declined.

This policy is designed to ensure fairness, transparency, and quality assurance for all our customers.